2

The ongoing challenge of total quality management

Year:
1996
Language:
english
File:
PDF, 140 KB
english, 1996
4

Development of the Activity Analysis on Cognition Scale (AACS)

Year:
2018
Language:
english
File:
PDF, 1006 KB
english, 2018
6

A process for post-implementation IT benchmarking

Year:
2003
Language:
english
File:
PDF, 158 KB
english, 2003
14

Improving service quality: a tale of two operations

Year:
2000
Language:
english
File:
PDF, 194 KB
english, 2000